We sell directly from our factory in Surat to clinics, hospitals and distributors in many countries. Buying from a factory abroad is less complicated than it sounds, but the order of the steps matters. Here they are as a checklist.
1. Check your country's rules first
Requirements differ from country to country, and sometimes between product types. Ask your local regulator, an importer of medical equipment or your customs broker what you need, then ask us whether we can supply it.
Smart Medicure's quality management system is certified to ISO 13485:2016 (certificate UQ-30465), and we send a copy of the certificate with the quotation on request. ISO 13485 certifies how a manufacturer designs, builds and records its products; it is not the same as product approvals such as CE marking or FDA clearance. Our guide to what ISO 13485 means when you buy a treatment table explains the difference.
2. Ask for a written quotation
Send your request through the quote form or on WhatsApp at +91 90995 42500. Mention your country and city so the quotation can cover the electrical supply for powered tables, and any preferences such as the Rexine colour. If you want to see a table before you commit, ask for a live video demonstration on a working day; buyers who travel to India can visit the factory by appointment.
3. Understand ex-works and appoint a freight forwarder
All our prices are ex-works from the factory in Surat. Freight, insurance, customs duty and all other shipping costs are paid by the buyer. In practice, that means you appoint a freight forwarder (many also act as customs brokers) who collects the packed table from our factory, books the sea or air freight, arranges insurance and handles customs at your end.
Ask two or three forwarders for prices early. Give them the destination, the product and, when you have it from us, the packed size and weight. Sea freight costs less and takes longer; air freight is faster and costs more, which can make sense for small items such as the portable drops.
4. Confirm the order
When the quotation is agreed, we send a proforma invoice. The order is confirmed when the 50% advance reaches us by bank transfer or through a secure online payment link from our team. There is no minimum order quantity; a single table is a normal order.
5. Production and dispatch
We build, upholster, assemble and test the table in Surat, then ask for the balance. Once it is received, the table is fully packed for sea or air freight and handed to your forwarder at the factory, together with the export paperwork your customs agent needs.
6. Customs clearance and duty
Duty rates and import taxes depend on your country and on how the goods are classified. Your customs broker can tell you the expected cost before you order, which is worth knowing when you compare a quotation from India with local prices.
7. Delivery, assembly and training
Tables arrive packed, not assembled. When yours arrives, book a video call with our team and we will take you through unpacking, assembly and the first checks. For a robotic spinal decompression table, operator training by video call is included, covering the touch-screen PLC/HMI and the session settings.
If you prefer a technician or trainer at your site, on-site installation or training can be arranged at the technician's or trainer's daily rate plus travel allowance. Ask for it in your quotation.
8. After delivery
Every table carries a one-year warranty against manufacturing defects, telephone support is free for the life of the table, and spare parts are stocked in Surat. Time zones are rarely a problem: our team works Monday to Saturday, 10:00 to 19:00 India time, on WhatsApp, phone and e-mail.
Distributors
Equipment distributors and physiotherapy suppliers can ask for terms for their territory. Tell us your country and the products you are interested in on our export page or on WhatsApp.
Your checklist
Documents your country needs for importing treatment tables
Written quotation from Smart Medicure, with lead time and payment terms
Freight forwarder and customs broker appointed, freight and insurance priced
Expected import duty and taxes confirmed
50% advance paid against the proforma invoice
Balance paid before dispatch, collection booked with your forwarder
Route into the clinic checked for the packed table
Assembly and training video call booked
About the author
Smart Medicure Team, Surat, India
Articles from the people who design, build and support Smart Medicure treatment tables and decompression systems at our factory in Surat, India.
Topics: importing, export, ex-works, freight, customs
